Frequently Asked Questions

Travel Haus

  • Travel Haus is a full concierge service for passionate travelers, which combines highly personalized trip planning by experts with high-tech online and mobile travel content and tools.

    At Travel Haus, we believe there’s a difference between visiting a place and truly getting to know it. So, we gather deep intelligence from a worldwide network of insiders and combine it with our immersive customized trip-planning service to create transformative travel experiences for our members.

  • It’s simple, really. Our site is a meeting place of human connection and technology - we want to get to know you and make travel easy.

    You can find a few of our sample itineraries here, but each one is only an example of what you can do rather than an inflexible list of what you should do. Essentially, from the moment you make an inquiry using our form, your Travel Expert will work with you to create something that’s entirely bespoke.

  • No, we always negotiate the best rates for you. Our rates are the same as booking.com or any online travel service.

  • Because we are different from other travel planning companies. We offer a unique fusion of inspiration and insight: We give you access to the very best of a destination, with insider tips from our top network while providing you with the necessary assistance, including booking all of your arrangements (flights, hotels, restaurants, activities, tickets, and transfers). We have an amazing team of travel designers and exceptional contacts who can tailor unique insider experiences to your specific interests. Our extensive partner network ensures the best prices and additional benefits, i.e. complimentary breakfast and spa credits.

  • I. Access to members-only Travel Haus mobile app, with expertly curated travel inspiration.

    II. Unlimited access to your own dedicated travel designers.

    III. Custom-crafted itineraries by our team of experts.

    IV. Unparalleled global intelligence, with frequent updates on destination trends and news from our editors and their network of celebrated local tastemakers

    V. On-the-go app with all of your itineraries and directions for all of the places on your trip

    VI. Special promotions and deals, whenever possible

  • We can book any destination around the world, thanks to our extensive network of local experts. All trips are tailored to clients’ needs. Our local editors are specialized in the region or country you would like to travel. So instead of just recommending a set trip, we offer unique insights and recommendations for memorable experiences.

Pre-Travel

  • In most cases, you’ll have your initial itinerary within a few days. First we’ll (1) set up a call to get to know you and your family, friends or partner. Next we’ll (2) ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here (3) we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and speak to the other people in your party before confirming.

    If your needs are more complex then this process can take a little longer. At the same time if you’re eager to travel ASAP then we can get you from inquiry to flight within a matter of hours.

  • All of our itineraries are completely tailor-made from scratch. Those on our website are there to provide inspiration, and to give you a taste of what we can do. As soon as we’ve had our initial phone conversation, your Travel Expert will begin to tailor and mould an itinerary around what you want.

  • All of our trips are private, so you won’t be joining a group (unless of course you’re traveling with one of your own). There’s no maximum group size (within reason), so if you want to go with five friends or 40 family members, we can sort it. We’ve also built strong relationships with a number of top hotels around the world, so if you want a luxury hotel solely for your group, we can arrange a buy-out.

  • Item description

  • It’s up to you. We can sort it all out and save you the stress. Should you want to book your own then that’s totally fine too. Just let us know. We can also book private jets, should you need them.

  • After you’re happy with your final itinerary and booked your trip, we will confirm everything with our local suppliers and start the countdown. We will give you access to your personalized app which contains additional information about your destination and a countdown to your trip. As you get closer to the departure date and have made your final payment, we’ll send through your final travel documents before setting up a pre-departure call to answer any last-minute questions.

  • Yes, absolutely. Many do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us.

Payment

  • You can pay for your trip by credit card or bank transfer.

  • Bespoke travel isn’t cheap – it’s true. But there are some very good reasons for this. Like tailors of haute couture outfits, we hand-make each and every trip we sell based on years of insight, knowledge and experience. Nothing we do is off-the-shelf, meaning we put lots of care into fine-tuning your itinerary to make sure it fits you perfectly. We draw on friendships, agreements, and relationships with local contacts and partners to ensure we can do things differently – always elevated, and never ordinary. It’s why we can get you into the Louvre before it’s open, and why you can get access to secret dining clubs in Catalonia.

    As we often say, no two Travel Haus trips are ever the same. Our $250 planning fee reflects all of the added ideas, expertise and energy that goes into your itinerary – as well as our trip support, logistical expertise, insider insight, and all of the management and details. We really love travel, and take huge pride in giving you the best and most seamless experience of your life. In other words: it’s really, really worth it.

  • Yes, absolutely. We strive to be as transparent as possible in our pricing. Each itinerary and revision you receive from us will have the exact pricing for every detail.

  • Our planning fee reflects all of the added ideas, expertise and energy that goes into your itinerary – as well as our trip support, logistical expertise, insider insight, and all of the management and details. We charge a $250 planning fee for standard customized itineraries. The planning fee varies based on the number of hotel rooms and quantity of locations of the itinerary.

Service

  • Sadly we cannot. We can only add certain experiences if we’re also booking the vast majority of your trip – as this is where we can add the most value.

  • We have no set departures or cookie-cutter itineraries, and nothing we do is by-the-numbers. We’re a small company who loves to travel, all of whom are dedicated to creating unique, exciting, and often life-changing adventures for our clients. Our team are constantly discovering (and chatting about) amazing new destinations, hotels, restaurants, people and communities. There’s nothing we love more than sharing this passion, love and knowledge – regardless of whether you’re traveling as a huge family, on a honeymoon, or solo. Just look at our suitcases: worn down like a favorite pair of shoes.

  • Nobody likes applying for visas. And while we can provide guidance and information, we can’t – sadly – arrange your visas for you. Your Travel Expert is the bestperson t o direct you toward the appropriate place, whether that’s the US State Department (or other). They’re always happy to help you answer any queries you might have.

  • We highly recommend that you take out travel insurance to cover your trip. While we cannot provide advice on policies, your Travel Expert will provide you with options to purchase travel insurance during the planning process.

  • Please be aware it’s your responsibility to ensure you’re covered for all possible vaccinations or medications needed for your trip. We pride ourselves on being able to do many things but sadly we are not qualified physicians, so please speak with your doctor to ensure you are up to date on your recommended vaccinations. Often vaccinations need to be given well over a month prior to departure to have reached full efficacy.

Post-Travel

  • We love hearing about our clients’ adventures. Upon your return, we’ll send you our initial feedback form. This includes questions and ratings about your recent trip. If you’d like to discuss your trip in greater detail, our Client Experience team will arrange a suitable time to have a full phone-based chat.

  • Yes! You will continue working with the same Travel Expert. We believe in human connection, and no one will know your travel preferences more than your Travel Expert.

  • Absolutely. Just get in touch with your Travel Expert and we’ll start planning something special. From honeymoons to family travel, solo adventures to milestone memories, foodie-focused excursions to well-routed road trips, and conservation projects to balmy beachside retreats, we love the challenge of creating something bespoke. Tell us your wishes and we’ll get planning.

  • Not to worry, we know it takes time to choose your next destination and—more importantly—to get the time off work. Just let us know when you’re ready to have a chat and we’ll be waiting on the other end. In the meantime, of course, we won’t leave you in the dark. Sign up to our emails and receive our freshest travel news, products and campaigns.

  • We genuinely love other people’s travel photos. Send them to your Travel Expert or, if you’re on social media, upload your photo and tag us!