Frequently Asked Questions

Travel Haus

  • Travel Haus is a full concierge service for passionate and curious travelers

    We believe there’s a difference between visiting a place and truly getting to know it. We gather deep intelligence from a worldwide network of insiders and seamlessly integrate it with our immersive customized trip-planning service to create transformative travel experiences for our clients.

  • It’s simple, really. Our site is a meeting place of human connection and technology - we want to get to know you and make travel easy.

    You can find a few of our sample experiences throughout our site, but each one merely serves as example of the tip of an iceberg what you could do.

    Essentially, from the moment you make an inquiry using our form, your Travel Expert will work with you to create something that’s entirely bespoke.

  • No, we always negotiate the best rates for you.

    A key added-value of our service is our "un-googleable" access to experiences and the personal relationships we foster that will go the extra mile to ensure your personal experience is special.

  • Because we are different from other travel planning companies. We offer a unique fusion of inspiration and insight. We give you access to the very best of a destination, with insider tips from our top network while providing you with the necessary assistance, including booking all of your arrangements (accomodations, in-destination logistics, tours and experiences, ticketed events, and dinner and spa reservations). We have an amazing team of travel designers and exceptional contacts who can tailor unique insider experiences to your specific interests. Our extensive partner network ensures not only the best prices but also additional benefits, i.e. complimentary breakfast, room upgrades, and hotel credits.

  • I. Access to members-only Travel Haus mobile app, with expertly curated travel inspiration.

    II. Unlimited access to your own dedicated travel designers.

    III. Custom-crafted itineraries by our team of experts.

    IV. Unparalleled global intelligence, with frequent updates on destination trends and news from our editors and their network of celebrated local tastemakers

    V. On-the-go app with all of your itineraries and directions for all of the places on your trip

    VI. Special promotions and deals, whenever possible

  • We can book any destination around the world, thanks to our extensive network of local experts. All trips are tailored to clients’ needs. We work with hyper-local partners that specialized in the region or country you would like to travel. So instead of just recommending a set trip, we offer unique insights and recommendations for memorable experiences.

Pre-Travel

  • In most cases, you’ll have your initial itinerary within 7-10 business day. First we’ll (1) set up a call to get to know you and your family, friends or partner. Next we’ll (2) ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here (3) we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and speak to the other people in your party before confirming.

    If your needs are more complex or we're planning during high-season, then this process can take a little longer.

    At the same time if you’re eager to travel ASAP and know exactly what you need, then we can get you from inquiry to flight within a matter of hours.

  • All of our itineraries are completely tailor-made from scratch. Anything mentioned on our site is meant to provide inspiration, and to give you a taste of what we can do. As soon as we’ve had our initial phone conversation, your Travel Expert will begin to tailor and muld an itinerary around what your style and preferences.

  • All of our trips are private, so you won’t be joining a group (unless of course you’re traveling with one of your own). There’s no maximum group size (within reason), so if you want to go with five friends or 40 family members, we can sort it.

    We have strong relationships with many hotels and villas globally. We can arrange a private buy-out for your group upon request.

  • We specialize in you. We are constantly expanding our preferred partnerships and knowledge base so that we are consistently prepared to provide you with world-class service - on a short break or a larger, "bucket list" trip.

  • It’s up to you. We can sort it all out and save you the stress. Should you want to book your own then that’s totally fine too. Just let us know. We have access to contracted rates on Business/First Class and can also source private jets, according to your needs.

  • After you’re happy with your final itinerary and approved your itinerary proposal, we will confirm everything with our local suppliers and start the countdown. We will give you access to your personalized app which contains additional information about your destination and all necessary details for your travel experience. Set back, relax, and rest assured that we will take care of everything.

  • Yes, absolutely. Many do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us.

Payment

  • You can pay for your trip by credit card or bank transfer. Travel Haus does not directly take payment. All payments made during the course of your trip will be paid directly to the local provider.

  • Bespoke travel isn’t cheap – it’s true. But there are some very good reasons for this. Like tailors of haute couture outfits, we hand-make each and every trip we sell based on years of insight, knowledge, and experience. Nothing we do is off-the-shelf, meaning we put lots of care into fine-tuning your itinerary to make sure it fits you perfectly. We draw on friendships, agreements, and relationships with local contacts and partners to ensure we can do things differently – always elevated, and never ordinary. It’s why we can get you into The Vatican afterhours or why we can have a celebrity chef create a private dining experience in your private home or villa.

    As we often say, no two Travel Haus trips are ever the same. Our $350/week traveled Concierge Planning Service reflects all of the added ideas, expertise and energy that goes into your itinerary – as well as our trip support, logistical expertise, insider insight, and all of the management and details. We really love travel, and take huge pride in giving you the best and most seamless experience of your life. In other words: it’s really, really worth it.

  • We strive to be as transparent as possible in our pricing. Unfortunately, do to contracted rates and legal agreements, we are not always able to provide itemized breakdowns.

  • Our Concierge Planning Service is valued at $350 per week traveled. We also provide an Air Reservation and Management Service for $75 per person.

Service

  • Sadly we cannot. We can only add certain experiences if we’re also booking the vast majority of your trip – as this is where we can add the most value and maintain quality throughout your experience.

  • We have no set departures or cookie-cutter itineraries, and nothing we do is by-the-numbers. We’re a small company who loves to travel, all of whom are dedicated to creating unique, exciting, and often life-changing adventures for our clients. Our team are constantly discovering (and chatting about) amazing new destinations, hotels, restaurants, people and communities. There’s nothing we love more than sharing this passion, love and knowledge – regardless of whether you’re traveling as a huge family, on a honeymoon, or solo. Just look at our suitcases: worn down like a favorite pair of shoes.

  • Nobody likes applying for visas. And while we can provide guidance and information, we can’t – sadly – arrange your visas for you. Your Travel Expert is the bestperson to direct you toward the appropriate place, whether that’s the US State Department (or other). They’re always happy to help you answer any queries you might have.

  • We highly recommend that you take out travel insurance to cover your trip. While we cannot provide advice on policies, your Travel Expert will provide you with options to purchase travel insurance during the planning process.

  • Please be aware it’s your responsibility to ensure you’re covered for all possible vaccinations or medications needed for your trip. We pride ourselves on being able to do many things but sadly we are not qualified physicians, so please speak with your doctor to ensure you are up to date on your recommended vaccinations. Often vaccinations need to be given well over a month prior to departure to have reached full efficacy.

Post-Travel

  • We love hearing about our clients’ adventures. Upon your return, we’ll send you our initial feedback form. This includes questions and ratings about your recent trip. If you’d like to discuss your trip in greater detail, our Client Experience team will arrange a suitable time to have a full phone-based chat.

  • Yes! You will continue working with the same Travel Expert. We believe in human connection, and no one will know your travel preferences more than your Travel Expert.

  • Absolutely. Just get in touch with your Travel Expert and we’ll start planning something special. From honeymoons to family travel, solo adventures to milestone memories, foodie-focused excursions to well-routed road trips, and conservation projects to balmy beachside retreats, we love the challenge of creating something bespoke. Tell us your wishes and we’ll get planning.

  • Not to worry, we know it takes time to choose your next destination and—more importantly—to get the time off work. Just let us know when you’re ready to have a chat and we’ll be waiting on the other end. In the meantime, of course, we won’t leave you in the dark. Sign up to our emails and receive our freshest travel news, products and campaigns.

  • We genuinely love other people’s travel photos. Send them to your Travel Expert or, if you’re on social media, upload your photo and tag us!